Sub-section 4: Do we need to improve what we offer? Edit
Q12. Visitor information
a.If there is a Tourist or Visitor Information Centre in the town, how well used is it?
b.Where are the Visitor Information Points in the town?
c.Around the town and its environs, are there:
current visitor guides
up to date walking and cycling trails
Consider the number of enquiries in various forms, including phone calls, ‘hits’ to the Internet and the number of visitors to the Centre.
(Worksheets EN1 Q10; EN3 Q7; T1 Q5; T2 Q6; T3 also refer to pedestrian access. Worksheets EN3 Q6,7; S5; S6; T3 Q17 also refer to recreation and leisure))
Q13. Is there adequate and effective pedestrian and road signing to visitors’ attractions and services (for example, parking and public toilets, the Tourist Office and the town centre)?
Look at signage to/from tourist attractions from key points such as at car parks, the train station, and between attractions.
Q14. How convenient is public transport for shopping areas/facilities and tourist attractions?
(Worksheets EN1 Q10; S3 Q1,4; T1; T2; T3 also refer to public transport or travel)
a.How many car parks, coach parks, meters, free parking zones, etc, are there?
b.Are they situated conveniently for the Town Centre, shopping and tourist attractions?
(Worksheets EN1 Q9; S7 Q2; T1; T3 also refer to transport access)
Q16. To what extent do the number, range and quality of visitor services and ancillary services match visitor expectation and needs?
(Worksheets EN1; EN2; EN3; S3 Q7,11 also refer to environmental quality)
Q17. What do visitors think about the general appearance and attractiveness of the town/hinterland, and the public facilities?
The number of and standard of public facilities (for example, public toilets; seating (in covered and uncovered areas); accessibility for older people and the less able; litter bins. Add to this list as appropriate.
The general appearance: for example, are the streets clean and tidy? Is graffiti a problem? Are there well-tended flower beds and borders, etc? Are the railway station/bus terminals in good repair? Add to this list as appropriate.
(Worksheets EN1; EN2; EN3; S3 Q7, 11 also refer to environmental quality. Worksheets EN1; EN2; EN3 Q4; S2; S3 Q13; S5 Q8; S6 also refer to the built environment)